Operation clerk - Customer Care(3 positions) | |||||
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| Summary: | Our client, a growing international microfinance institution with over three years local presence is looking to recruit 3 opeartion clerks - customer care who will be responsible for handling customer affairs and relations for the institution | ||||
| Description: | MAIN PURPOSE OF THE JOB: KEY PERFORMANCE AREAS: DESCRIPTION OF TASKS Administration *To ensure that all administrative tasks in the branch, according to the East Africa Training Manual/NSA Origination procedures are strictly adhered to. *To ensure that credit granting (affordability calculations), are done according to the East Africa Training Manual/NSA Origination procedures, and are strictly adhered to. *To ensure that all loan application are captured on NSA correctly and accurately. *To manage the filing process by:
*To ensure that all staff in the branch adhere to all Company policies and procedures at all times. *To monitor, control and report on telephone usage in the branch through the completion of the Branch telephone register in respect of all calls made from the branch. Customer Service * Offer a professional, friendly and efficient service to customers focused on building relationships at all times by:
* Ensure that all customer complaints are recorded in the "Customer complaints register". * Ensure that all customer complaints/queries are dealt with immediately and that a record is kept of all actions taken to resolve the complaint and that the customer receives regular feedback regarding progress. * Ensure that you are conversant with all services and products offered by the company. Marketing * Ensure that you contribute to the profitability of the branch by meeting repeat and walk in sales leads targets set by management * Assist the Branch Manager and contribute to marketing initiatives. * Distribute marketing material as and when instructed by the Branch Manager. Corporate Image * Assist the Branch Manager in keeping the branch and your work area neat at all times. * Ensure that the marketing material in the branch is neatly displayed and that display windows are clean at all times. * Advise the Branch Manager timeously on the ordering of additional marketing material. * Ensure that maintenance issues are reported to the Branch Manager. Company Assets * Ensure that you update and maintain the asset register on a monthly basis * Ensure that staff in the branch use equipment for the purpose intended. General * Attend training and meetings as and when requested by management. * Ensure that you are presentable at all times and that you adhere to the company's dress code. * Ensure that you submit your annual leave planning to your manager in January of each year. * Ensure that you complete your attendance register daily and that you submit it to your manager for verification. * Ensure that company procedure pertaining to security is maintained and that you adhere to the company policy in regard to securing branch keys. * To take the necessary steps in the event of theft, burglary or fire. * To perform any additional duties over and above the ones listed in this job description as and when required by Management. | ||||
| Requirements: | University Graduate Very versatile and outgoing Can do attitude Ability to be calm under pressure Problem solver with great communication skills | ||||
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